
Informal Resolution
Informal Resolution/Fast Track
If a complaint raises a clear breach of the Code, and fulfils other criteria stipulated in the Code, the Chair of the Independent Complaints Panel (ICP) may give the producer an opportunity to make immediate changes to their product without going through the full investigation process. This is called Informal Resolution and it allows the complaint to be addressed more quickly.
Under the informal process, producers work with our Advisory Service to agree on action to resolve the complaint. In the interest of transparency, we publish details that we received a complaint, including the name of the company, the category of complainant, the date and the type of activity.
Under earlier editions of the Code, we offered a different process called Fast Track. This was similar to the informal process but required producers to put their proposals to the ICP Chair for a decision. The details of complaints resolved under that process are also reported below.
INFORMAL RESOLUTION
PRODUCER: Todleys Spirit Company
Complainant: Specialist interest in alcohol industry
Code Rule: 3.2(h)
Product: Chocolate Mini Egg Gin Liqueur
Type of activity: Packaging
Case Resolution: May 2022
PRODUCER: Todleys Spirit Company
Complainant: Specialist interest in alcohol industry
Code Rule: 3.2(h)
Product: Cream Egg Gin Liqueur
Type of activity: Packaging
Case Resolution: May 2022
PRODUCER: JG Drinks Ltd t/a Copper in the Clouds
Complainant: Portman Group acting in lieu of a referral from the Advertising Standards Authority
Code Rule: 3.2(h)
Product: Marmalade Gin
Type of activity: Packaging
Case Resolution: April 2022
PRODUCER: BrewDog
Complainant: Specialist Interest
Code Rules: 3.2(f) and 3.2(j)
Product: Rude Health Almond Breakfast Stout
Type of activity: Packaging
Case Resolution: March 2022
PRODUCER: Brew York
Complainant: NGO
Code Rule(s): 3.2(h)
Product: Nougat a friend in me
Type of activity: Packaging
Case Resolution: December 2021
PRODUCER: Goose Island Beer Company
Complainant: Three members of the public
Code Rule(s): 3.2(h)
Product: Goo-Beer-Lee Creme Stout
Type of activity: Packaging
Case Resolution: July 2021
Producer: Gravity Drinks
Complainant: Member of the public
Code Rule(s): 3.2(h)
Product: Dream Chaser – Cotton Candy Gin Liqueur
Type of activity: Packaging
Informal Resolution: November 2020
FAST TRACK CASES
Producer: Lilley’s Cider
Complainant: Member of the public
Code Rule(s): 3.2(h)
Product (s): Lilley’s Bee Sting Cider, Lilley’s Crazy Goat Cider and Lilley’s Cheeky Pig Cider
Type of activity: Packaging
Case Resolution: September 2018
Producer: Brookfield Drinks Limited
Complainant: Member of the public
Code Rule(s): 3.2(a) and 3.2(f)
Product: Kestrel Super Premium Lager
Type of activity: Packaging
Case resolution: February 2018
Producer: Manchester Drinks Company Ltd
Complainant: Member of Public
Code Rule(s): 3.1 and 3.2.(h)
Product (s): Shuda Test Tubes
Type of activity: Packaging
Case Resolution: May 2017
Producer: Younger in Spirit
Complainant: Member of the public
Code Rule(s): 3.2(j)
Product : Anti-AGin
Type of activity: Packaging
Case Resolution: July 2016
Producer: Babco Europe Ltd
Complainant: Member of Public
Code Rule(s): 3.1, 3.2(b), 3.2(f) and 3.2(h)
Product: Mickey Finn’s Raucous Raspberry and Kick Ass Apple
Type of activity: Packaging
Case Resolution: November 2016
Producer: Union Black
Complainant: Specialist interest in alcohol industry
Code Rule(s): 3.2(f)
Product: Union Black Cider
Type of activity: Packaging
Case Resolution: October 2015
Producer: Heineken
Complainant: Non-governmental organisation
Code Rule(s): 3.2(h)
Product: Bulmers Cider
Type of activity: Promotional Material
Case Resolution: September 2015
Producer: William Grant & Sons
Complainant: Specialist interest in the alcohol industry (Non-governmental organisation)
Code Rule(s): 3.2(d)
Product: Sailor Jerry Rum
Type of activity: Promotional Material
Case Resolution: June 2015
Producer: Mahou San Miguel
Complainant: Member of the public
Code Rule(s): 3.1
Product (s): Alhambra Reserva 1925
Type of activity: Packaging
Case Resolution: March 2014
Producer: Some Young Punks
Complainant: The Portman Group (acting in lieu as part of 2012 Code Compliance Audit)
Code Rule(s): 3.2(f) and 3.2(h)
Product: Monsters Monsters Attack
Type of activity: Packaging
Case Resolution: February 2014
Producer: Hall & Woodhouse Ltd
Complainant: The Portman Group (acting in lieu as part of 2012 Code Compliance Audit)
Code Rule(s): 3.1 and 3.2(h)
Product: Tangle Foot
Type of activity: Packaging
Case Resolution: February 2014
Producer: Campari
Complainant: The Portman Group (acting in lieu as part of 2012 Code Compliance Audit)
Code Rule(s): 3.1
Product: Campari
Type of activity: Packaging
Case Resolution: February 2014

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