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A SPECIFIC BOARD DEDICATED TO COMPLAINTS

The Independent Complaints Panel considers complaints brought forward on the naming, packaging, promotion and sponsorship of alcoholic drinks based on the Portman Group’s Codes of Practice. The Panel meet several times a year to consider these complaints. They look at all the evidence and makes a decision on whether the complaint is “Not Upheld” or “Upheld”. The Portman Group then publish these decisions in detail, a summary of which can be found in our press releases.

MEMBERS

The Chair of the Independent Complaints Panel is appointed through an open and transparent process, consistent with the Public Appointments Process. The Chair appoints the other Panel members and Panel members must not be employed by the Portman Group or any of its member companies. The Panel is a made up of nine people from a wide range of backgrounds and experience including public health policy, behavioural science, legal knowledge and licensing.

Further Reading