We are looking for three Independent Complaints Panel Members, do consider applying to join the Panel

The Portman Group

The Portman Group is the social responsibility body and self-regulator for alcohol packaging and promotion in the UK.  As the alcohol industry watchdog, we regulate various forms of alcohol marketing through our Codes of Practice on the Naming, Packaging and Promotion of Alcoholic Drinks and Alcohol Sponsorship.

Independent Complaints Panel Member

Complaints under these Codes of Practice are adjudicated on by an Independent Complaints Panel.  The membership of this Panel is diverse and independent from the Portman Group, representing a wide range of backgrounds and experience.

We are seeking three new Panel members to replace three members whose terms of appointment will be coming to end.

In order to keep a balance of expertise and experience, we are particularly interested in applicants with:

  • a professional background working with young people;
  • an insight into youth trends and behaviours (e.g. working in education);
  • experience in youth or social work;
  • adjudicatory experience;
  • a creative or marketing background, particularly those who have experience in social media marketing that targets young people.

Please note that anyone who is or has been directly employed by an alcoholic drinks producer is ineligible to apply for these vacancies.  If you currently work for a marketing agency that works with alcohol brands, even if you are not working on these accounts, you will be unable to apply.

Panel members are required to have sound judgement; good communication and listening skills; a reasonable awareness of alcohol issues; a balanced view of alcohol’s role in society; and to be genuinely independent and objective in their thought and approach.  To ensure that the Panel is diverse we welcome applications from anyone who believes they would enjoy the role, there is no required level of experience, and we encourage applications from anyone over the age of 18.

The Independent Complaints Panel meets a minimum of eight times per year.  The dates are agreed before the beginning of the calendar year.  The meetings usually take place at the Portman Group’s offices in central London or a venue close by subject to any Covid restrictions that may apply.  Meetings usually fall on a Thursday and run from 12:30 – 14:30. A sandwich lunch is provided. Prior permission for absenteeism from Panel meetings must be gained from the Chair.

As a member of the Independent Complaints Panel, you agree to be a Director of the limited company; and, your directorship will be notified to Companies House.

You also agree to sign a non-disclosure agreement meaning that any information the Portman Group shares with you is confidential and you agree not to disclose or share this information with anyone else without first gaining permission from either the Portman Group or the Panel Chair.

Further information can be found by using the link for ‘Job Specification’ below. Candidates should enclose a full CV along with a covering letter explaining clearly how they meet the requirements of this role. If you would like to discuss the role informally please contact Alison Munro Regulatory Affairs Manager on 07926130342 or email Please note that applications without a covering letter will not be considered.

Closing date: 11 October

Interviews: TBC November

Unfortunately, due to the high number of applications we receive we will not be able to respond to each application individually.  If you have not received a response by 29 October you have not been successful on this occasion.

The Portman Group is committed to equal opportunities; applications are welcome from all suitably qualified candidates who meet the stated criteria and are over the age of 18.

Candidate Information Pack